Ethio Lottery Bet Privacy Policy

Ethio Lottery Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting and technical information to provide services, protect accounts and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It applies to visitors, registered players and people contacting support before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing, sharing and deleting that information.

Who We Are

Ethio Lottery Bet provides betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant licence conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Before registering, verify the current operating entity and regulatory status, including the competent authority’s latest information where available. This policy does not itself establish licensing or government approval.

Information We Collect

The information needed depends on your interaction with us. Browsing does not require the same information as opening an account or requesting a withdrawal. Collection should be limited to lawful, operational, security and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security records.
• Verification data: identity documents, age checks and customer due diligence information. KYC, or “Know Your Customer”, means checks used to confirm identity and eligibility and prevent misuse.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: bets, accepted odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records or recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not submit unrelated sensitive information. Provide verification documents only through the designated secure channel, not through unsolicited messages.

How We Use Personal Data

We process information to create and manage accounts, check identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and payment records may be compared before a withdrawal is authorised.

Account, device and betting records may help identify multiple accounts, payment abuse, bonus abuse, fraud or suspicious betting patterns. Records also help resolve disputes about accepted odds, game results or payments. Security checks should be proportionate to the issue being investigated.

Other purposes include improving website and app performance, games and support; sending important service notices; applying responsible gaming controls; and meeting applicable legal, tax, accounting, anti-money-laundering, licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of marketing does not stop necessary account or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent may be required for certain optional activities. Where processing relies on consent, you may withdraw it, subject to applicable rules, without undoing processing already lawfully carried out.

The lawful grounds must be assessed for each purpose under the applicable regulatory framework. You can ask our privacy support team to clarify the grounds relevant to your information.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve performance and measure marketing where allowed. Required technologies and optional tracking serve different purposes. Where choices are available, you can manage optional tracking; blocking essential cookies may affect login or account functions. Read our Cookie Policy.

Data Sharing

Ethio Lottery Bet does not sell personal data as a product. Information may be shared when necessary with payment processors, identity verification providers, hosting or cloud providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are external organisations that perform specific functions for the platform.

Access should be limited to the information and purpose needed, with appropriate confidentiality and security requirements. Information may also be disclosed to regulators, law enforcement, courts or another competent authority when legally required. Payment providers may separately process information under their own privacy notices.

International Transfers

Some service providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for personal data. You may contact us to ask whether an international transfer affects your information and what protections apply.

Storage and Retention

We retain data only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and applicable obligations; this policy does not promise a single deletion deadline.

Closing an account does not automatically erase all betting account data. Some records may need to remain for legal, financial or security reasons. When retention is no longer necessary, data should be securely deleted or made no longer identifiable, including through managed backup procedures.

Security Measures and Your Account

We use reasonable technical and organisational measures to protect personal data. Depending on the system and risk, these include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No online service can guarantee complete security.

Use a unique password and access Ethio Lottery Bet login through a verified official address. Do not share passwords or one-time codes. Avoid unofficial app or APK downloads, check the publisher and permissions, and report unfamiliar transactions promptly. A padlock alone does not prove that a site belongs to Ethio Lottery Bet.

Your Privacy Rights

Depending on applicable data protection law, you may request access to your information, correction, deletion, restriction, objection or an explanation of processing. We may need proportionate identity checks before responding to protect your account. Requests may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Use Contact Us and describe your privacy question or the right you wish to exercise.
2. Step 2: Provide an account reference if available, but do not send passwords, payment PINs or unnecessary documents.
3. Step 3: Follow any secure verification instructions and retain the response or complaint reference. Ask for the complaint-handling procedure if the issue remains unresolved.

Age Restrictions and Children’s Data

Our services are intended only for eligible adults. We must not knowingly collect personal data from underage users. If you believe a child has submitted information, contact support so it can be investigated and handled under applicable requirements. See the Age Restriction Policy for eligibility rules.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce account restrictions. Some records may need to remain after closure to maintain an exclusion or meet applicable obligations. See Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registration or payment, compare available channels by verification requirements, transaction limits, disclosed fees, processing times and support access—not promotional claims. Mobile convenience does not remove KYC requirements.

Before requesting a withdrawal, review the withdrawal procedure, check that account-holder and payment details are accurate, and keep the transaction reference. Read bonus eligibility and settlement rules before accepting a promotion. Contact support if requirements or charges are unclear; never send documents to an unverified agent.

Updates to This Policy

We may update this Ethio Lottery Bet Privacy Policy when services, applicable laws, security practices or processing activities change. Material changes should be communicated through an appropriate service channel, with renewed consent where required. Review this page periodically and contact us if a change affects your privacy choices.